LAILA ZAITOUNI
SENIOR PATIENT SERVICES COORDINATOR – TEAM LEAD
Profile summary
With over 11 years of experience in the UAE healthcare sector, I am a results-driven Patient Administrator with expertise in patient management, medical coding (CPC, CIC), and healthcare operations. Holding academic qualifications in Healthcare and Patient Management and currently pursuing CHRP and CHRM certifications, I am successfully transitioning into HR roles. Recognized for excellent communication, meticulous attention to detail, and process optimization, I bring a strategic blend of administrative, clinical, and HR expertise to enhance organizational efficiency and drive operational excellence.
Key skills
Professional experience
Lead clinic administration and a patient care team, managing doctors’ schedules, coordinating referrals, and resolving insurance issues to ensure seamless patient experiences. Oversee appointment scheduling, billing, and accurate recordkeeping, while supporting multiple clinics with inquiries, documentation, and operational reporting to optimize efficiency and service quality.
Managed patient health records and coordinated surgery requests with insurance providers to ensure timely approvals. Responded to insurance inquiries, verified diagnostic codes to prevent claim denials, and scheduled post surgery appointments as a liaison between patients and doctors. Guided patients through necessary paperwork and pre-procedure instructions to ensure smooth care delivery.
Managed daily clinic operations, including appointment scheduling, medical record maintenance, and insurance eligibility verification. Coordinated communication between patients, doctors, and nursing staff, handled inquiries, processed claims, and oversaw billing. Prepared annual income reports, supported marketing initiatives, and implemented workflow improvements to ensure efficient operations, seamless patient experiences, and high-quality service delivery.
Managed care operations by maintaining patient records, coordinating appointments, and overseeing medication administration while providing direct support to enhance patient well-being. Collaborated with charities and government agencies to secure funding and resources, ensuring delivery of high-quality programs and services.